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Privacy Policy

Effective Date: May 2025

At Masata Events Coordination and Decorating Agency, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you engage with our services or visit our website and social media platforms.

1. Who We Are

Masata Events Coordination and Decorating Agency (“we,” “us,” “our”) is a UK-based company providing event planning, styling, and decor services across the country.

2. Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, social media handles.

  • Event Details: Event type, date, location, guest numbers, style/theme preferences.

  • Payment Information: Only when applicable, and securely handled via trusted third-party processors.

  • Photos/Videos: Captured during events with your consent, used for promotional purposes.

  • Website & Social Media Usage: IP address, browser type, and usage data via cookies or analytics tools.

3. How We Use Your Information

We use your information to:

  • Provide and manage our services.

  • Communicate about your event.

  • Process payments and send invoices.

  • Improve our services and user experience.

  • Share selected photos/videos (with your consent) for marketing.

  • Respond to inquiries or feedback.

4. Sharing Your Information

We never sell your data. We may share information with:

  • Service providers working on your event (e.g., florists, venues)

  • Marketing platforms (e.g., Instagram, Facebook) only with consent

  • Legal authorities, if required by law

5. Data Retention

We retain your data only for as long as necessary to fulfil our services, comply with legal obligations, or as agreed in writing. Photo/video content used for marketing may be retained unless you request removal.

6. Your Rights

You have the right to:

  • Request access to your data

  • Request correction or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)

To exercise these rights, contact us at:
📧 info@masataevents.com

7. Security

We take reasonable steps to protect your data from misuse, loss, or unauthorized access using secure systems and practices.

8. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with the updated date.

9. Contact Us

If you have any questions about this policy or your data, please contact:
Masata Events Coordination and Decorating Agency
📧 info@masataevents.com
📍 Leicestershire, UK

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Terms & Conditions

It all begins with an idea. - Terms & Conditions

Effective as of May 2025

These Terms & Conditions are provided in conjunction with the Client Contract Agreement and apply to all services rendered by Masata Events.

1. Booking & Payments

  • A non-refundable 25% booking fee is required to secure your date.

  • Remaining balance is due 14 days before the event date.

  • Payments not received by the due date may result in service cancellation without refund.

  • Your booking is only confirmed once payment is received and the contract is signed.

2. Refunds & Cancellations

  • The booking fee is non-refundable under all circumstances.

  • If a cancellation occurs within:

    • 30+ days: Only booking fee is retained.

    • 15–30 days: 50% of the total fee is due.

    • 14 days or less: 100% of the total fee is payable.

  • Refunds are not issued for dissatisfaction with design or styling if the services were delivered as agreed.

3. Client Responsibilities

  • Clients must ensure venue access and permissions are granted.

  • Masata Events is not responsible for delays or obstacles caused by:

    • Venue restrictions

    • Missing or incorrect details

    • Inaccessible setups

    • Late-running events

4. Styling & Creative Direction

  • Masata Events will provide styling based on the consultation and confirmed design plan.

  • While every effort is made to match styling preferences, slight variations may occur due to availability or environmental factors.

  • Creative substitutions (within your theme and budget) may be made if specific materials or products are unavailable.

5. Third-Party Vendors

  • Masata Events may recommend or liaise with external suppliers but does not accept liability for their performance.

  • The client is responsible for any contracts and payments with third-party vendors unless arranged directly through Masata Events.

6. Set-Up & Breakdown

  • Access to the venue must be available at least 6 hours before and after the event for setup and takedown (as agreed).

  • The client is responsible for ensuring a safe, clean workspace for the team.

  • Any delays or early closures at the venue may impact the final result.

7. Damage or Loss

  • The client is responsible for any damages or loss to hired items or décor caused by guests or venue staff.

  • Replacement fees will be charged at full retail value if items are lost or damaged.

8. Force Majeure

  • Masata Events shall not be liable for delays or cancellations caused by:

    • Natural disasters

    • Illness

    • Extreme weather

    • Government restrictions

    • Transport or equipment failures

In such cases, we will aim to reschedule or refund at our discretion.

9. Social Media & Content Use

  • Masata Events reserves the right to photograph the setup and use images for marketing, portfolio, or social media.

  • No guest photos or private client details will be used without written consent.

  • Clients may request no photography in writing before the event.

10. Complaints

  • Any complaints must be submitted in writing within 5 working days of the event.

  • We aim to resolve all matters fairly and promptly.

By booking with Masata Events, the client acknowledges and accepts the above Terms & Conditions. This document should be read alongside the main Client Contract.

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